TY  - BOOK
AU  - Seppanen,Marvin
TI  - Student CD-Rom to accompany Process analysis and improvement: : Tools and techniques
SN  - 0-07-285713-7
U1  - 658.4 
PY  - 2005///
CY  - Boston, MA.
PB  - McGraw-Hill
KW  - REINGENIERIA (ADMINISTRACION)
KW  - CAMBIO ORGANIZACIONAL
ER  -