TY  - BOOK
AU  - Fitzsimmons,James A.
TI  - Student CD-ROM to accompany Service management: operations, strategy, and information technology
SN  - 0072982330
U1  - 658 
PY  - 2006///
CY  - Boston, MA.
PB  - McGraw-Hill
KW  - INDUSTRIA DE SERVICIOS
KW  - GESTION
ER  -