TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology
SN  - 0-07-298230-6
U1  - 658 22
PY  - 2006///
CY  - Boston, MA.
PB  - McGraw-Hill
KW  - INDUSTRIA DE SERVICIOS
KW  - GESTION
N1  - índice, apéndice
ER  -