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Service management :

Fitzsimmons, James A.

Service management : operations, strategy, and information technology James A. Fitzsimmons ; Mona J. Fitzsimmons - 5ª edición - Boston, MA. McGraw-Hill 2006 - xiv, 605 páginas 29 cm + 1 CD

índice, apéndice

ISBN: 0-07-298230-6

Subjects--Topical Terms:
INDUSTRIA DE SERVICIOS--GESTION

Dewey Class. No.: 658

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