Services marketing ;
Zeithaml, Valarie A.
Services marketing ; Integrating customer focus across the firm - 4th ed. - Boston, MA. McGraw-Hill c2006 - 708 p. 26 cm.
índice, il.
9780072961942
SERVICIO AL CLIENTE
INDUSTRIAS DE SERVICIO
658.812
Services marketing ; Integrating customer focus across the firm - 4th ed. - Boston, MA. McGraw-Hill c2006 - 708 p. 26 cm.
índice, il.
9780072961942
SERVICIO AL CLIENTE
INDUSTRIAS DE SERVICIO
658.812