TY  - BOOK
AU  - Seppanen,Marvin S.
AU  - Kuman,Sameer
AU  - Chandra,Charu
TI  - Process Analysis and Improvement: Tools and Techniques
SN  - 0072857129
U1  - 658.4 
PY  - 2005///
CY  - Boston, MA.
PB  - McGraw-Hill
KW  - REINGENIERIA (ADMINISTRACION)
KW  - CAMBIO ORGANIZACIONAL
N1  - + 1 CD-ROM; gráficos, índice
ER  -